What is Xperience Customer Care?
What does Xperience Customer Care do?
It maximizes your customer service efficiency
Third Party Management
Service Level Management
The advantages of Xperience Customer Care
Implementation of Xperience Customer Care allows you to maximize the effectiveness of your support and assistance services, improving and strengthening your relationship with your customers.
This solution has been developed by Basis Information Technology with the precise objective of providing businesses with a specific support tool to address the operational issues of suppport services.
But what are the benefits that your business can obtain from using Xperience as support for your Customer Care service?
- More effective services
- Improved processes
- Better customer experience
- Greater collaboration within the support network
- Reduced service management costs
The standard of customer service improves
Open solution adaptable to your business
The benefit is a very short time to learn the program and operation modelled on that already existing in the company.
The portal provides a single access point for all user support problems. The Customer Portal can be used to:
- enter and track requests, incidents, problems and applications at any time, from any internet enabled device
- find simple answers to complex problems through access to the Knowledge Base and documentation
- provide feedback on the efficiency of the support service and channels, improving the performance of both.